For the purpose of reading these policies, wherever the word “The
company” is used, it shall mean “Healing Anonymously Private Limited” ,
at the time of Booking of Session by the User, the word “Booking”,
“Session”, “Appointment” is used, shall mean the Service booked including
Chat Based, Video/Audio Based Service.
Under no Circumstances, the user shall be entitled to the Refund of
Fess paid to the company except when expressly allowed under
these Policies or under the description of the Particular Service
Healing Anonymously Private Limited reserves the right to cancel/
Reschedule any Session at any time by giving an intimation on the
registered Email ID of the user. Nothing over and above the fees paid
by the user for that particular session can be demanded from the
company in whatsoever name.
Healing Anonymously Private limited reserves the right to terminate
the ongoing session at anytime during the session, if anything
sceptical or against the spirit of Law and General Terms of Services is
Refund of Fees paid shall be made ONLY and ONLY in the
circumstances mentioned in these Refund policies. Decision of
Healing Anonymously Private Limited shall be final and cannot be
2.Cancellation of Session:
User can cancel the Session up to 2 hours before the Scheduled time
of the Session. On Successful cancellation of the session, user will get
an E-mail intimating the cancellation of the Session and the Initiation
of Refund, if eligible.
Example: Session if Scheduled at 16:00 IST. The User can request the
Cancellation of the Session up to 14:00 IST. No Cancellation request
shall be entertained after 14:00 IST.
However, subject to user’s previous cancellation history, Healing
Anonymously Private Limited reserves the right to deny any refund
to user pursuant to a cancellation initiated by Buyer even if the same
is before 2 hours of the Scheduled Session followed by suspension of
account, as may be necessary in the sole discretion of Healing
Anonymously Private Limited.
If the User cancels the booking of Session within the 2 hours before
the Scheduled Session, Healing Anonymously Private Limited shall
have a Right to collect a penalty of 100% of the order amount for
breach of contract terms as a compensation for the damages
suffered by the company and to compensate the Experts hired by
the company for that session.
Healing Anonymously Private Limited Reserves the right to collect a
Penalty for the bookings constrained to be cancelled by the company
for reasons not attributable to the company, including but not
In the event if the E-mail ID given by the user is not active or
could not be reached for the delivery of Session link.
Failure to contact the user through Email ID given at the time of
Failure of the user to get appropriate Interne Connectivity due
to which the session might not be able to work.
In case of Cancellation for the Reasons attributable to the company or the
Expert, the company shall not collect any penalty from the user.
Cancellation due to the absence of Either Party during the Scheduled
time of the Session:
Absence of the Expert at the Scheduled Time:
The user can Cancel/ Reschedule the session after 10 Minutes
from the scheduled time of the Session, if the Expert is not
available. In that case User shall be Entitled to 100% Refund.
Session can also be Rescheduled at the option of the user to
next 6 Days.
Example: If the Session is scheduled at 14:00 IST, the user can
Cancel/ Reschedule the Session if the Expert does not start the
session up to 14:10 IST
Absence of the User at the Scheduled Time:
The Session will start at the scheduled time of the Session. The
Expert will wait for the user for 30 Minutes from the Scheduled time.
However, No extension of time shall be allowed to the user. The
session will end and will be assumed to have been consumed by the
user is the user does not show up, up to 30 minutes from the
scheduled time of the session.
Example: If the Session is scheduled at 14:00 IST, the expert will wait
for the user till 14:30 IST. If the user does not show up, up t0 14:30
IST, the session will end and shall be deemed to have been
Note : The Session will always be deemed to have been started from
the time when the Expert is available to take the session after the
Rescheduling the Session:
User Can Reschedule the Session subject to the following conditions:
Session can be Rescheduled up to 2 Hours before the Scheduled
time of the Session. No request to Reschedule shall be entertained
within the 2 hours before the Scheduled Session.
Example: Session if Scheduled at 16:00 IST. The User can request to
Reschedule the Session up to 14:00 IST.
Session can be rescheduled only once i.e. Only the original booking
can be rescheduled, the rescheduled booking cannot be rescheduled
The rescheduled time has to fall within the 6 days from the date of
Example: Scheduled booking time is 16:00 IST, Wednesday.
Session can be rescheduled up to 14:00 IST. Sessions available up to
Tuesday of the next week can be booked.
Change of Expert is possible only if the Expert who was originally
booked is not available during the entire week from the date of
Cancellation/ Rescheduling of Session due to Technical Difficulties:
. If at anytime during the Session, there is any kind of Network or
other technical issue, the user has to intimate the same to the
company through the Contact Button available on the screen
throughout the Session.
As soon as the technical difficulty is intimated, the company shall
check the internet connectivity and other technical Aspects.
If the problem is found to be on the part of user’s internet
connection, NO Refund or compensation will be given by the
Where the Error is attributable to the company’s Website or
infrastructure, the session may be appropriately Extended or the
fees may be proportionately refunded, at the discretion of the
Decision of Healing Anonymously Private Limited Shall be final and
can not be challenged. Under No case can, anything more that the
Amount paid for the session be demanded from the company
whether in the name of damage, compensation or any other form.