Privacy Policy


We, at Healing Anonymously Private Limited ("We/ Our") understand and appreciate the trust and information you entrust upon us, and seek to protect your information to the best extent possible. We collect your information as it is essential to the provision of our Services (defined below) to you. We take your privacy seriously and will only collect, protect, use and share your information in the manner specified in this privacy policy ("Privacy Policy"). The Privacy Policy should be read along with and is also subject to the Terms of Service (defined below), and comes into effect from the date and time a user ("User" or "You") registers with Healing Anonymously Private Limited. By using the Website and the Services, you have agreed to allow us to collect, store, and use the Personal Information (defined below) you provide (including any changes provided by you) in order to avail the Services. If you do not agree to this, please do not use this Website or Services. We reserve the right to make changes to this Privacy Policy at any time. Any such modification will become effective immediately upon Healing Anonymously Private Limited posting it on the Website and your continued use of the Website will constitute your consent to such modifications. You agree to periodically review the current version of the Privacy Policy posted by Healing Anonymously Private Limited.

1. Definitions

  1. "Affiliate" shall have the meaning attributed to it in Clause 9.1 of this Privacy Policy.
  2. "Application" means the Healing Anonymously Private Limited application that runs on the Website.
  3. "Confidential Information" shall have the meaning attributed to in Clause 8.1 of this Privacy Policy.
  4. "Consent Form" shall have the meaning attributed to it in Clause 2.1 of this Privacy Policy.
  5. "Dispute" shall have the meaning attributed to it in Clause 13.1 of this Privacy Policy.
  6. "Experts" means the experts who provide counselling services, which form part of the Services.
  7. "Intellectual Property Rights" shall mean any and all copyright, trademark (whether or not registered), design rights (whether or not registered), moral rights, patents, performance rights, database rights, WAP and other new media rights, names, logos and codes, publicity rights, and any and all other intellectual property and proprietary rights of any nature whatsoever that subsist, or may subsist, or be capable of registration, in the User.
  8. "IP Content" shall have the meaning attributed to it in Clause 6.1 of this Privacy Policy.
  9. "IP License" shall have the meaning attributed to it in Clause 6.1 of this Privacy Policy.
  10. "Linked Sites" shall have the meaning attributed to it in Clause 11.1 of this Privacy Policy.
  11. "Minor" shall mean a person under the age of 18 years.
  12. "Personal Information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
  13. "Red Flags" shall have the meaning attributed to it in Clause 8.2.1 of this Privacy Policy.
  14. "Sensitive Personal Information" means Personal Information which consists of information relating to (i) password; (ii) financial information and payment instrument details; (iii) physical, physiological and mental health conditions; (iv) sexual orientation; (v) medical records and history; and (vi) biometric information.
  15. "Services" shall have the meaning attributed to in the Terms of Service.
  16. "Terms of Service" shall mean the Healing Anonymously Private Limited terms of service available at
  17. "User Account" shall have the meaning attributed to it in Clause 3.1 of this Privacy Policy.
  18. "User Credentials" shall have the meaning attributed to it in Clause 10.2 of this Privacy Policy.
  19. "User Data" shall mean all data and information provided by the User to Healing Anonymously Private Limited for availing the Services.
  20. "Website" shall mean the Healing Anonymously Private Limited website accessible at

2. Minor's use of the Services

  1. We do not knowingly collect or solicit Personal Information from Minors or knowingly allow Minors to register for the Services, without prior consent of the Minor's legal guardian or parent. If you are a Minor, we will only allow you to register for the Services with a duly filled in consent form signed by your legal guardian or parent ("Consent Form"). In the event that we are informed that we have collected Personal Information from a Minor without a Consent Form, we will verify such information internally and delete that information as quickly as possible. If you believe that we might have any Personal Information from or about a Minor (without due consent), please contact us at [email protected] .

3. What information do we collect?

  1. In the course of providing the Services to you, Healing Anonymously Private Limited may collect the following information from you:
    1. Information collected at the time of registration: When you register for a Healing Anonymously Private Limited account ("User Account"), we will collect Personal Information such as your username, password, email address and phone number. We also collect information such as age, gender, educational qualifications and occupation from you when you register for a User Account.
    2. Information collected through automated means: When you use the Website, our servers may automatically record certain information that your device sends whenever you visit any website and use certain apps using cookies. Cookies are widely used in order to make a website work, or to work more efficiently, as well as to provide information to the owners of the website. These server logs may include information such as your web or app request, Internet Protocol ("IP") address, device location, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser. We may use third party cookies, such as buttons to track visitor behaviour which may include, but not be limited to: (a) Buttons clicked; (b) scroll distance on a page; (c) number of visits for each page etc. to tailor the experience of the User wherever possible. If you disable cookies on your browser, we will not be able to collect such information and that may affect the quality of our Services.
    3. We may also collect information about your activity on the Website, such as information about your account usage, as well as information about how you interact with the Application (collectively, "User Data"). We may combine this automatically-gathered information with other information, including Personal Information we have collected about you to enhance the quality of Services.
    4. Publicly shared information: Information posted to a group chat or any of our online chatrooms and discussion forums.
    5. Payment Information: In order to purchase our Services, you are required to make payment for such Services. While making payment, we redirect you to our third-party payment gateway and at such third party payment gateway your billing details such as billing name and address, and a credit card number, including card security number and credit card date of expiration ("Billing Information") is collected by such third party payment gateway. We do not collect or store your Billing Information on the Website. You agree and acknowledge that your submission of Billing Information on the third-party payment gateway will be governed by the terms of such third party payment gateway's privacy policy and terms of use.
    6. Other information: Any other information shared by you on the Website while availing the Services.
  2. If you choose not to share the above information with us, you may not be able to register with us or avail of our Services.

4. How do we collect your information?

  1. We collect your information in the following ways:
    1. You may provide Personal Information when you: (i) access the Website, (ii) request, purchase and use the Services, (iii) communicate with us via phone calls, chat, email, web forms, social media and other methods of communication, and (iv) subscribe to our marketing material.
    2. We may receive certain information that's stored or processed by third parties, about you via cookies, web beacons and other similar technologies
    3. We may collect certain Personal Information about you from your employers, educational institutions or other entities that provide you access to our Services.
    4. We may collect your Personal Information through your interactions with our Experts.
    5. Each time you visit the Website, we may automatically collect information about you through automated means.
    6. We may collect your Personal Information when you interact with us through social media platforms.

5. How do we use your information?

  1. Healing Anonymously Private Limited may use information collected under Clause 3 above for the following purposes:
    1. In order to provide a personalised browsing experience, Healing Anonymously Private Limited may use your Personal Information to improve its marketing and promotional efforts, to analyse usage, improve the content of Healing Anonymously Private Limited, product offerings, and to customise Healing Anonymously Private Limited's content, layout, and services, in order to improve Healing Anonymously Private Limited with a view to optimise Healing Anonymously Private Limited for you and better tailor it to meet your needs.
    2. Healing Anonymously Private Limited may track the IP address of your device and save certain User Data on your device in the form of cookies. Healing Anonymously Private Limited uses this data only to deliver web pages to you upon request, to customize the Website to your interests and to measure traffic within the Application. Please note that Sensitive Personal Information provided by you to Healing Anonymously Private Limited will not be provided to third parties without your consent. User data of a general nature such as information relating to user demographics may however be revealed to third parties.
    3. With your express consent, we may share information regarding your geographical location to third-party advertisers to display more relevant advertisements to you on the Website.
    4. To ensure a seamless experience at the Website for you and to ensure your maximum benefit and comfort, we use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including relevant advertising; (c) provide and monitor the effectiveness of our Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Services; (e) diagnose or fix technology problems on the Application; and (f) otherwise to plan for and enhance our Services.
    5. We use certain third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and use this analytics information with analytics information from other Users in the form of anonymised logs, so that it cannot reasonably be used to identify any particular individual user.
    6. We use certain information provided by you in order to facilitate communications between you and other Healing Anonymously Private Limited users.
    7. We may anonymize your Personal Information (including Sensitive Personal Information) so that you cannot be individually identified, and provide that information to our partners. We may combine this information with content received from our other users, for research








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