We, at Healing Anonymously Private Limited ("We/ Our") understand and appreciate the
trust and information you entrust upon us, and seek to protect your information to the best
extent possible. We collect your information as it is essential to the provision of our Services
(defined below) to you. We take your privacy seriously and will only collect, protect, use and
(defined below), and comes into effect from the date and time a user ("User" or "You")
registers with Healing Anonymously Private Limited. By using the Website and the Services,
you have agreed to allow us to collect, store, and use the Personal Information (defined
below) you provide (including any changes provided by you) in order to avail the Services. If
you do not agree to this, please do not use this Website or Services.
modification will become effective immediately upon Healing Anonymously Private Limited
posting it on the Website and your continued use of the Website will constitute your
consent to such modifications. You agree to periodically review the current version of the
"Affiliate" shall have the meaning attributed to it in Clause 9.1 of this Privacy
"Application" means the Healing Anonymously Private Limited application that
runs on the Website.
"Confidential Information" shall have the meaning attributed to in Clause 8.1
"Consent Form" shall have the meaning attributed to it in Clause 2.1 of this
"Dispute" shall have the meaning attributed to it in Clause 13.1 of this Privacy
"Experts" means the experts who provide counselling services, which form
part of the Services.
"Intellectual Property Rights" shall mean any and all copyright, trademark
(whether or not registered), design rights (whether or not registered), moral
rights, patents, performance rights, database rights, WAP and other new
media rights, names, logos and codes, publicity rights, and any and all other
intellectual property and proprietary rights of any nature whatsoever that
subsist, or may subsist, or be capable of registration, in the User.
"IP Content" shall have the meaning attributed to it in Clause 6.1 of this Privacy
"IP License" shall have the meaning attributed to it in Clause 6.1 of this Privacy
"Linked Sites" shall have the meaning attributed to it in Clause 11.1 of this
"Minor" shall mean a person under the age of 18 years.
"Personal Information" means any information that relates to a natural
person, which, either directly or indirectly, in combination with other
information available or likely to be available with a body corporate, is capable
of identifying such person.
"Red Flags" shall have the meaning attributed to it in Clause 8.2.1 of this
"Sensitive Personal Information" means Personal Information which consists
of information relating to (i) password; (ii) financial information and payment
instrument details; (iii) physical, physiological and mental health conditions;
(iv) sexual orientation; (v) medical records and history; and (vi) biometric
"Services" shall have the meaning attributed to in the Terms of Service.
We do not knowingly collect or solicit Personal Information from Minors or
knowingly allow Minors to register for the Services, without prior consent of
the Minor's legal guardian or parent. If you are a Minor, we will only allow you
to register for the Services with a duly filled in consent form signed by your
legal guardian or parent ("Consent Form"). In the event that we are informed
that we have collected Personal Information from a Minor without a Consent
Form, we will verify such information internally and delete that information as
quickly as possible. If you believe that we might have any Personal
Information from or about a Minor (without due consent), please contact us at
3. What information do we collect?
In the course of providing the Services to you, Healing Anonymously Private
Limited may collect the following information from you:
Information collected at the time of registration: When you register for
a Healing Anonymously Private Limited account ("User Account"), we
will collect Personal Information such as your username, password, email address and phone number. We also collect information such as
age, gender, educational qualifications and occupation from you when
you register for a User Account.
Information collected through automated means:
When you use the
Website, our servers may automatically record certain information that
your device sends whenever you visit any website and use certain apps
using cookies. Cookies are widely used in order to make a website
work, or to work more efficiently, as well as to provide information to
the owners of the website. These server logs may include information
such as your web or app request, Internet Protocol ("IP") address,
device location, browser type, browser language, referring/exit pages
and URLs, platform type, number of clicks, domain names, landing
pages, pages viewed and the order of those pages, the amount of time
spent on particular pages, the date and time of your request, and one
or more cookies that may uniquely identify your browser. We may use
third party cookies, such as buttons to track visitor behaviour which
may include, but not be limited to: (a) Buttons clicked; (b) scroll distance
on a page; (c) number of visits for each page etc. to tailor the
experience of the User wherever possible. If you disable cookies on
your browser, we will not be able to collect such information and that
may affect the quality of our Services.
We may also collect information about your activity on the Website,
such as information about your account usage, as well as information
about how you interact with the Application (collectively, "User Data").
We may combine this automatically-gathered information with other
information, including Personal Information we have collected about
you to enhance the quality of Services.
Publicly shared information: Information posted to a group chat or any
of our online chatrooms and discussion forums.
In order to purchase our Services, you are
required to make payment for such Services. While making payment,
we redirect you to our third-party payment gateway and at such third
party payment gateway your billing details such as billing name and
address, and a credit card number, including card security number and
credit card date of expiration ("Billing Information") is collected by such
third party payment gateway. We do not collect or store your Billing
Information on the Website. You agree and acknowledge that your
submission of Billing Information on the third-party payment gateway
will be governed by the terms of such third party payment gateway's
Other information: Any other information shared by you on the
Website while availing the Services.
If you choose not to share the above information with us, you may not be able
to register with us or avail of our Services.
4. How do we collect your information?
We collect your information in the following ways:
You may provide Personal Information when you: (i) access the
Website, (ii) request, purchase and use the Services, (iii) communicate
with us via phone calls, chat, email, web forms, social media and other
methods of communication, and (iv) subscribe to our marketing
We may receive certain information that's stored or processed by third
parties, about you via cookies, web beacons and other similar
We may collect certain Personal Information about you from your
employers, educational institutions or other entities that provide you
access to our Services.
We may collect your Personal Information through your interactions
with our Experts.
Each time you visit the Website, we may automatically collect
information about you through automated means.
We may collect your Personal Information when you interact with us
through social media platforms.
5. How do we use your information?
Healing Anonymously Private Limited may use information collected under
Clause 3 above for the following purposes:
In order to provide a personalised browsing experience, Healing
Anonymously Private Limited may use your Personal Information to
improve its marketing and promotional efforts, to analyse usage,
improve the content of Healing Anonymously Private Limited, product
offerings, and to customise Healing Anonymously Private Limited's
content, layout, and services, in order to improve Healing Anonymously
Private Limited with a view to optimise Healing Anonymously Private
Limited for you and better tailor it to meet your needs.
Healing Anonymously Private Limited may track the IP address of your
device and save certain User Data on your device in the form of
cookies. Healing Anonymously Private Limited uses this data only to
deliver web pages to you upon request, to customize the Website to
your interests and to measure traffic within the Application. Please note
that Sensitive Personal Information provided by you to Healing
Anonymously Private Limited will not be provided to third parties
without your consent. User data of a general nature such as information relating to user demographics may however be revealed to
With your express consent, we may share information regarding your
geographical location to third-party advertisers to display more relevant
advertisements to you on the Website.
To ensure a seamless experience at the Website for you and to ensure
your maximum benefit and comfort, we use or may use the data
collected through cookies, log file, device identifiers, location data and
clear gifs information to: (a) remember information so that you will not
have to re-enter it during your visit or the next time you visit the site; (b)
provide custom, personalized content and information, including
relevant advertising; (c) provide and monitor the effectiveness of our
Services; (d) monitor aggregate metrics such as total number of visitors,
traffic, usage, and demographic patterns on our website and our
Services; (e) diagnose or fix technology problems on the Application;
and (f) otherwise to plan for and enhance our Services.
We use certain third-party analytics tools to help us measure traffic and
usage trends for the Services. These tools collect information, which is
not personal or sensitive in nature sent by your device or our Services,
including the web pages you visit, add-ons, and other information that
assists us in improving the Services. We collect and use this analytics
information with analytics information from other Users in the form of
anonymised logs, so that it cannot reasonably be used to identify any
particular individual user.
We use certain information provided by you in order to facilitate
communications between you and other Healing Anonymously Private
We may anonymize your Personal Information (including Sensitive
Personal Information) so that you cannot be individually identified, and
provide that information to our partners. We may combine this
information with content received from our other users, for research